理赔协议书
订单提交事项（代购/代付/代运）：
代购/代付：
1.1 代购订单务必备注完整的产品选项 （颜色，尺寸等），任何因资料不完整而造成的误差，索赔将不受理
Our company are not responsible for any submitted mistake on detail such as: sizes,color and so on .
1.2 勿用淘宝/天猫/1688手机链接下单，任何误差，索赔将不受理
Client are advised to not using APP link to submit order . Original link required.
1.3 若是定制商品，请自行联系卖家洽谈后，备注在订单备注格子内，任何误差，索赔将不受理
Kindly confirm custom item info from seller before submit order and stated the info when submit order.
1.4 申请代付需与卖家确认款项事宜再向我司申请，我司付款后将不负责任何误差，索赔将不受理
Kindly confirm payment amount , item detail with your seller before submit order. Our company are not responsible for any compensation once payment being made .
代运：
1.5 任何包裹订单提交后的信息修改，加单，合并或任何要求，将不受理
Any changes on parcel detail , add on or combine order are not allowed.
1.6 敏感以普货提交的运费将不退回，请务必在付款前确认好无误
Any sensitive parcel submitted as normal parcel are not allowed. No compensation being given.
签收包裹包装事项：
2.1 签收时发现包装有异常，请拒收 或 在签收单上备注“被拆包过”再让快递员签字确认
Client are advised to reject any problem parcel such as trace of parcel being unbox.
2.2 包裹包装上的任何问题，请在签收日当天（工作日 ）立即通知客服，过后通知将不受理
Kindly inform our customer service on the day parcel being receive for any problem parcel. Your cases will not being accepted if our customer service do not receive your complain on the day parcel being receive.
2.4 若发现包裹有问题，请在打开包裹前，拍照(4 个角度:前后左右上下) 通知客服
Client are advised to inform our customer service by taking picture of every angle of the parcel , surface,bottom,left and right before open the parcel .
2.5 请提供收到货物的重量，并且拍下称上重量的图片
Kindly inform our customer service the picture of the weight of the parcel also.
货物遗失：
3.1 包裹里的漏发或遗失，请在签收包裹后的3 天内通知客服，过后通知将不受理
Kindly inform our customer service for any losses within 3 days once parcel received .Your cases will not being accepted if our customer service do not receive your complain within 3 days parcel being receive.
3.2 请提供客服，遗失的货物订单交易截图和快递单号
Kindly inform our customer service the tracking number and item pic screenshot for the losses item.
3.3 代运服务，请自行联系卖家查询：卖家漏发，分装包裹或使用两个快递发货等等
For Client who uses our shipment service only ,kindly check with your seller.
3.4 如因卖家未做好货品包装造成运输中导致货品损坏，本司与快递公司将不予承担任何责任与赔偿。
Our company are not responsible for any damage or losses while delivery due to incomplete packaging
拒绝：
4.1 代购，1个快递单号无法分开包装到不同运单
Separate packing from 1 tracking number are not allowed.
4.2 每个运单只提交1 个运输方式，如需2种不同运输方式，请分开提交
Only 1 shipment method allow for each order submitted.
4.3 运单提交后，不被允许改单, 合并，或取消部分的货
Any changes on detail , combine or cancel are not allowed once order submitted.
存仓有效期及保障 :
5.1 客户如需自提，须在提交订单后主动联系客服进行通知；若未通知，则系统将默认安排本地派送（无需额外收费）。
Clients who wish to self-collect must inform our customer service after submitting the order.
If no notification is received, the system will automatically arrange local doorstep delivery (no additional fee required).
5.2 中国仓库提供30天免费仓储服务。
超过30天未提交或未发货的包裹，将征收RM 1/单号/天的仓储费用。
Our China warehouse provides 30 days of free storage.
After 30 days, a storage fee of RM 1 per tracking number per day will be applied for unsubmitted or undelivered parcels.
5.3 货物若在中国仓库停留超过 60 天且无人处理或提交，将被视为弃货并自动销毁，不再另行通知。
Items remaining in the China warehouse for more than 60 days without submission or arrangement will be considered abandoned and automatically disposed of without further notice.